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Conditions of Use

Account Information

  • On-line orders will receive a BREWSTER REFERENCE NUMBER and ORDER CONFIRMATION via e-mail within a few minutes.
  • ORDERS PLACED after 8:00 PM EST will receive a Brewster Wallcovering order confirmation e-mail by 8:00 AM EST the next day. Orders placed on Saturday and Sunday will receive a Brewster Wallcovering order confirmation e-mail by 8:00 AM EST Monday.
  • Accounts must be activated for DROP SHIP ability. To activate account for DROP SHIP to Account Maintenance
  • To change your ACCOUNT PASSWORD online, click CHANGE PASSWORD.
  • To modify ACCOUNT INFORMATION, contact the CUSTOMER SERVICE CENTER at 1-800-366-1700 Ext. 1
  • To change E-MAIL INFORMATION, contact the CUSTOMER SERVICE CENTER at 1-800-366-1700 Ext. 1.

Cancellation Policies

  • ORDERS which require CANCELLATION need to be called into the CUSTOMER SERVICE CENTER at 1-800-366-1700.
  • BACKORDER CANCELLATIONS need to be called into the CUSTOMER SERVICE CENTER at 1-800-366-1700.
  • For SAMPLE REQUESTS contact our CUSTOMER SERVICE CENTER at 1-800-366-1700.

Shipping Policies

  • WILL CALL orders are to be claimed at our warehouse within two weeks from ordered date.
  • If an item is not available at your local warehouse for WILL CALL, but is available at another one our warehouses, it will automatically ship to your store via UPS
  • Multi-line WILL CALL orders from separate warehouse locations will automatically shipped UPS gound. A separate order must be placed to select another shipping method for a specific line item.
  • FREIGHT CHARGES are calculated when order is scanned and shipped from our warehouses and are not available at the time of online ordering.
  • For AIR SHIPMENTS after 1:00 pm EST contact our CUSTOMER SERVICE CENTER at 1-800-366-1700.
  • NEXT DAY AIR and SECOND DAY AIR cannot guarantee these services if your order is placed after 1:00 PM EST.